FAQ · plain English
Questions companies ask us most often
You do not need to know the technology names or choose the right service first. Tell us what keeps breaking, what worries you or what you want to improve. We will turn that into a practical next step.
HeroIT FAQ
Short and straightforward
What does HeroIT actually do?
We help companies understand their IT, reduce avoidable risks and put clear ownership around important areas. That can mean an audit, AWS, security, backup or ongoing IT support.
I do not know which service I need. Is that a problem?
Not at all. Describe the situation in your own words and we will recommend the right first step after understanding the context.
Who is HeroIT for?
Our model works especially well for companies of roughly 10–50 people that need senior IT expertise without building a large internal specialist team.
We already have internal IT. Can you work with them?
Yes. We often act as a second pair of eyes or a senior partner for an internal team. The goal is to improve the environment, not to compete for ownership.
Can we start small?
Yes. A short discovery call or a one-off audit is often the best first step. You get a concrete output before deciding whether to continue.
What do we receive from an IT audit?
A concise management summary, prioritised risks, practical recommendations and an action plan — not just a long technical document.
Can you help with AWS costs?
Yes. We review architecture, security and spend to identify waste as well as operational risk.
Do you work remotely only?
No. Much of the analysis and administration can be remote, while infrastructure reviews and interventions are also available on-site in Czechia.
Have a different question?
Write or call. In a 20-minute conversation we will clarify the situation and whether HeroIT is the right fit.
20-min discovery call ›