01
When internal IT makes sense
A strong choice when there is enough full-time work and the environment benefits from daily physical presence.
- Daily hands-on work with users and operations
- Enough repeatable workload for a full-time role
- Budget for cover and ongoing skills development
02
When external IT makes sense
The company needs broader expertise and clear outcomes without employing several specialists.
- Network, servers, cloud, security and support within one model
- Senior escalation without adding another FTE
- Need for cover, documentation and vendor coordination
03
Hybrid is often the strongest model
An internal person retains daily context while an external partner owns senior escalations, audits and specialist areas.
- Clear split of roles and ownership
- External escalation layer for incidents and projects
- Regular review of risk, capacity and priorities