01
Typical problems
- Ransomware or suspected compromise
- Server, network, cloud or critical application outage
- Compromised user or administrator account
- Multiple vendors without a single coordinator
Services · HeroIT
When IT stops, the problem needs an owner
During a critical incident we first limit impact, preserve important information and establish a safe order of actions. Risky changes are agreed before execution.
02
What you receive
- Clear stabilisation priorities
- Coordination of technical parties and owners
- Risk-controlled recovery procedure
- Post-incident summary of cause, impact and prevention
03
How it works
- 01Impact and critical-service triage
- 02Isolation and stabilisation
- 03Controlled recovery
- 04Post-incident review and prevention
FAQ
Frequently asked questions
Do you handle ransomware?
Yes, within technical triage, stabilisation and recovery coordination. When required we recommend specialist forensic or legal support.
Can you coordinate our existing vendors?
Yes. During an incident, a single technical owner keeping priorities, status and next steps aligned is often the biggest value.
Do you guarantee response time?
A specific response time is guaranteed only under a pre-agreed SLA or Care plan. For ad-hoc incidents we first confirm availability.
Let’s discuss your environment
Tell us what happened and what is not working. We first limit impact and establish a safe order of actions.
20-min discovery call ›