01
Typical problems
- Internal IT is overloaded or lacks a senior escalation layer
- Several vendors own fragments but nobody owns the result
- Incidents repeat because root causes remain
- Management needs a clear view of status, risk and priorities
Services · HeroIT
Premium IT support for companies in Prague
For companies of roughly 10–50 people that need operational issues resolved quickly while reducing recurring incidents. Remote when it is faster; on-site in Prague when the infrastructure needs hands-on work.
02
What you receive
- One accountable point of contact for operational IT
- Remote and on-site resolution based on impact and issue type
- Coordination across networks, servers, cloud, endpoints and vendors
- Documentation, priorities and long-term improvement proposals
03
How it works
- 0120-minute initial call and context
- 02Environment and priority handover
- 03Stabilisation and root-cause work
- 04Ongoing care and management overview
FAQ
Frequently asked questions
Do you provide on-site support across Prague?
Yes. On-site work is planned around location, impact and availability; rapid diagnosis usually starts remotely.
Is this only for long-term clients?
No. We can start with a one-off consultation or audit and propose an ongoing Care model when it makes sense.
How much does ongoing support cost?
Business Care starts at CZK 24,900 per month excl. VAT. Final scope depends on the environment, number of users and response requirements.
Let’s discuss your environment
In the initial consultation we will define the scope, objectives and best first step.
20-min discovery call ›